Honesty Cosmetics

Lumford Mill , Bakewell, Derbyshire, England. DE45 1GS
Telephone-: 0044 (0) 1629 814 888. Fax-: 0044 (0) 1629 814 111
Email

Frequently Asked Questions

We have attempted to answer the most frequently asked questions in the section below. If you require any further information, please contact us.

CUSTOMER PRIVACY - After ordering you will be put on our mailing list and sent information approximately twice a year. We will never pass your details on to a third party but may include information from some of the charities and organizations with which we have contact.

CUSTOMER SERVICE / ORDERING BY TELEPHONE - If you prefer, speak to a human being between 9.30 am - 5.00 p.m., (local time) Monday - Friday. We accept payment by; Visa, Switch, Delta, and MasterCard.
From overseas - +44 1629 814 888. From GB - 01629 814 888. (All calls are charged at standard rate.)

DELIVERY TIMES - Orders are normally dispatched within three working days. Parcels under 1kg are sent by Royal Mail. Orders over 1kg are sent by White Arrow Express. Their standard service takes 3 to 5 days. You can notify us of special delivery instructions when placing your order. Please use our order tracking facility to monitor the progress of your order.

CREDIT CARD PROCESSING - We do not charge your credit card until goods are ready to be dispatched.

RETURNS - always accepted, provided we receive proof of purchase together with the unused goods including all original packaging, postage paid, in good condition. We will then issue full refund* for the returned goods. This does not affect your statutory rights as a consumer.
*We regret that we are not able to reimburse any postage or carriage charges.

DAMAGED GOODS - Please inspect the goods on receipt. Should anything be damaged, contact us immediately. Return the imperfect items as soon as possible so that we may claim from the delivery company. Subject to availability, we will forward replacements immediately.
This does not affect your statutory rights as a consumer.

SECURITY - Online credit card processing utilizes secure servers using 128 bit SSL encryption. Your credit card details are not processed with you personal information. In addition our online administration uses multilevel password protection. Once you order has been processed, your credit card details are permanently deleted. If you have any concerns regarding online security, you may choose to place an order without submitting credit card details - we will contact you by telephone to arrange payment. This will be between 9.30am to 5pm Monday to Friday.

ORDERS FROM OUTSIDE THE UNITED KINGDOM - We regret that we are not able to take online orders from outside the United Kingdom. If you would like to order items from us please complete our contact form, we will then send you our full mail order catalogue and postal order form. Alternatively, please contact us by telephone or fax.

ANIMAL WELFARE - Honesty is a joint founder member of CICAW (The Cosmetics Industry Coalition for Animal Welfare), which was launched by four cosmetic companies to highlight misleading labeling claims concerning animal testing and to campaign for a real cessation of animal testing. The issue of animal testing is complicated by the fact that virtually all substances have at some stage been tested. Honesty operates a fixed Cut-Off date policy of 1976, i.e.. we use no new innovative ingredients developed after 1976. This was the beginning of regulation of cosmetic ingredients in the European Union, since when new innovative ingredients have been required by law to be tested on animals. There are no laws which require finished products to be tested on animals. Tests relating to new innovative ingredients account for 80% of animals used for testing in any given year. There are currently no alternatives to animal testing acceptable to regulatory authorities. In order not to perpetuate animal testing Honesty has decided to make this ethical stance. Although we realize the fixed cut-off date policy in not 100% perfect, we feel no other policy achieves so much.

VEGETARIANS & VEGANS - All products are suitable for vegetarians and vegans, containing no animal derived ingredients whatsoever.

ENVIRONMENTAL ISSUES- All products are biodegradable and contain nothing that is harmful to the environment. Products are made from quality raw materials. Plant oils and extracts are fully utilized and only natural plant colourings are included. We use no mineral oils or petrochemical based detergents. We try our best to ensure that the source of raw materials does not exploit or adversely affect the environment or its people. All bottles are recyclable. Our 200ml and 1000ml bottles are made from HDPE.

Postage and Packing

Postage and packing is calculated for your order once you have selected your correct location prior to checking out. Carriage charges are displayed in the check-out before you are asked for your payment details. For your information, our current scale of charges is set out below:

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